Policy

Booking, modification & cancellation

When you can book

• Online bookings: 24/7. You can book any time of day, any day of the week.
• Access to the space: Monday to Friday, 8:00–23:00.
• Weekends and public holidays: on request — message us on WhatsApp.
• Minimum reservation for booths and meeting rooms: 2 hours.
• Bookings can start at HH:00 or HH:30.
• Latest start: any time that ends by 23:00.
• Earliest start: at least 30 minutes from now.

Cancellation & refunds

The policy varies by product. The rules below apply to all online bookings.

Day pass & Half-day pass

• More than 24 hours before: 100% refund.
• Less than 24 hours before, or no-show: 50% refund or free reschedule to another date.

Booths and meeting rooms (hourly bookings)

Fix Desk, Flex Desk & Virtual Office (monthly)

The membership is invoiced on the 1st of each month. You can cancel at any time by giving notice before the 1st of the following month; cancellation takes effect from that following month. The current month, once started and invoiced, cannot be cancelled, refunded, or pro-rated.

Modifications

Modifications (date, time or duration changes) apply the same windows as cancellations. If you modify within a 100%-refund or free-reschedule window, the change is free. If you modify within a penalised window, the equivalent percentage is applied to the original amount and any difference with the new booking is billed separately.

How to cancel or modify

Reply to your booking confirmation email or message us on WhatsApp. We process refunds within 48 working hours to the original payment method.

Showing up

Address: Calle Irún 23, 28008 Madrid. Doors open Mon–Fri 8:00–23:00 and your booth/room is yours at the time you booked.

Data we collect

We apply data minimisation: we only ask for what we actually need (name, email, phone) to send you the confirmation, reach out if there's an issue, and emit the receipt. Card data is processed by SumUp — we never see or store it.

Full details on the privacy policy.