Terms & Conditions

1. Service provider identification

• Company name: Cofactory Startup Resort, S.L. (hereinafter, “LIVINK”).
• Tax ID (CIF): B87617148.
• Registered office: Calle Irún 23, Floor 1, 28008 Madrid, Spain.
• Commercial Registry: Madrid, volume 34992, page 57, general section, sheet M-629295, 1st entry (21 July 2016).
• Email: hello@livinkcoworking.com.
• Phone / WhatsApp: +34 644 55 96 61.

2. Purpose

These terms and conditions (hereinafter, the “Terms”) govern the purchase of the coworking services offered by LIVINK through the website livinkcoworking.com and its subdomains.

By completing a purchase or booking on the website, the User expressly accepts these Terms and the Privacy Policy. We recommend reading them carefully before completing payment.

3. Services offered

LIVINK offers, among others, the following services through the website:

• Day Pass — access to a workstation for one full day.
• Half-Day Pass — access to a workstation for a morning or afternoon shift.
• Hourly booking of soundproof booths — individual or group use, with a 2-hour minimum.
• Hourly booking of meeting rooms — hourly use, with a 2-hour minimum.
• Fix and Flex desks (monthly memberships) — recurring use of the space under different modalities.
• Virtual office — use of LIVINK's address as a commercial registered office.
• Coffee service — sale of roasted coffee beans in Madrid, along with content and information about coffee consumption. A project with its own identity currently sold under the LIVINK umbrella.

The detailed description and current price of each service is available at livinkcoworking.com/pricing and on each product page.

4. Purchase process

The process depends on the type of service contracted:

4.1. One-off bookings (day pass, half-day, booths, rooms, coffee service)

1. The User selects one or more services and adds them to the cart.
2. The User enters their contact details and, optionally, billing information.
3. The User confirms having read and accepted these Terms and the Privacy Policy.
4. The User pays by card through the SumUp payment gateway.
5. The User receives an email with the confirmation, access instructions (including the Akiles app access code, where applicable) and a guest Wi-Fi code.

4.2. Monthly memberships and virtual office

For recurring services (Fix Desk, Flex Desk, Virtual Office), the process includes a prior onboarding step: the User contacts LIVINK, the modality and start date are agreed, the onboarding is signed and SEPA direct debit (or another agreed payment method) is set up. The recurring charge is then executed every month from the agreed day onwards.

The contract is formalised at the moment LIVINK sends the User the confirmation by email (for one-off bookings) or the membership onboarding confirmation. LIVINK keeps an electronic copy of each transaction. The contract language is Spanish; this English version is provided for convenience.

5. Prices, VAT and payment methods

Prices on the website are shown either with VAT included or VAT excluded. The corresponding indication (VAT included / VAT excluded) always accompanies the amount. The VAT rate applied is the one in force in Spain.

Accepted payment methods are:

• Credit or debit card — through the secure SumUp gateway.
• SEPA direct debit — for recurring services (monthly memberships). May be set up through a dedicated direct-debit tool or directly through the User's bank, as agreed during onboarding.
• Bank transfer — for one-off services, by prior agreement.
• Cryptocurrencies — planned as a future payment method. Availability will be announced on the website when ready.

In the event of non-payment of a recurring monthly fee, LIVINK may temporarily suspend access to the service until the situation is regularised. Repeated non-payment entitles LIVINK to terminate the contract.

6. Confirmation, access and service delivery

After payment, the User receives by email:

• Booking confirmation with date, time and service modality.
• Arrival instructions (address, floor, contact).
• Where applicable, a magic link to activate electronic access through the Akiles app.
• Where applicable, a guest Wi-Fi code valid for the booked day or period.

If the User does not receive this information within 15 minutes of payment, they should contact LIVINK immediately at hello@livinkcoworking.com or by WhatsApp at +34 644 55 96 61.

7. Right of withdrawal (consumers)

Pursuant to articles 102 to 108 of Royal Legislative Decree 1/2007 of 16 November (TRLGDCU — the Spanish consumer protection law), a User who qualifies as a consumer and has contracted at a distance has the right to withdraw from the contract within 14 calendar days from the date the contract was formed, without giving any reason.

To exercise the right of withdrawal, the User must notify LIVINK of the decision through an unequivocal statement sent to hello@livinkcoworking.com, indicating the order number or booking reference.

LIVINK will refund all payments received without undue delay and, in any case, no later than 14 calendar days from receipt of the withdrawal notice, using the same payment method employed by the User.

Exceptions to the right of withdrawal (art. 103 TRLGDCU):

• Services already performed: the right of withdrawal does not apply once the service has been fully performed, where execution began with the User's express consent and acknowledgement that they would lose their right of withdrawal once the service was completed.
• Services for a specific date or period: bookings for day passes, half-day passes, booth or meeting room hours, and any service related to the use of the space for a specific date or period are excluded from the right of withdrawal pursuant to art. 103.l) TRLGDCU. In these cases the cancellation policy in section 8 applies.

8. Cancellation, modification and refund policy

The policy varies by product because the operating cost is different for each one. The full and binding detail for each case (day pass, half-day, booths, rooms, monthly memberships) is published at /booking-policy, which forms an integral part of these Terms.

Orientative summary:

• Day pass and half-day pass: 100% refund with more than 24 hours' notice; 50% refund or free reschedule with less than 24 hours' notice or no-show.
• Booths and meeting rooms (hourly bookings): 100% with more than 1 week's notice; 70% between 7 days and 48 hours; 0% refund but free reschedule between 48 hours and the day before; no refund and no reschedule on same-day cancellations or no-shows.
• Monthly memberships (Fix Desk, Flex Desk, Virtual Office): notice of at least 15 calendar days before the end of the current month to stop renewal. If notice arrives within that 15-day window, the days falling outside the window are billed into the following month. The current month is non-refundable.
• Modifications (date, time or duration changes): the same windows as cancellations apply.
• If LIVINK is unable to provide the service due to causes attributable to itself (space closure, substantial change of location, etc.), the User is entitled to a pro rata refund for the days not used.

How to cancel: reply to your booking confirmation email or contact hello@livinkcoworking.com or our WhatsApp. Refunds are processed to the same payment method within a maximum of 48 working hours.

9. User obligations

By purchasing the services, the User agrees to:

• Provide truthful and up-to-date information.
• Use the facilities responsibly and diligently, respecting the furniture, shared resources and other users.
• Comply with the house rules of the space and with reasonable instructions from LIVINK staff.
• Refrain from any illegal, unlawful activity, or activity causing evident disturbance to other users.
• Safely keep access codes (Akiles, Wi-Fi) and immediately notify LIVINK of any loss or disclosure.
• Leave the premises at the end of the booked service, leaving the workstation in reasonable conditions of cleanliness and order.

10. LIVINK obligations

LIVINK agrees to:

• Keep the facilities in optimal condition for use and cleanliness.
• Guarantee access to the contracted service on the dates and times booked, except in cases of force majeure.
• Protect the User's personal data in accordance with applicable law.
• Respond within a reasonable time to enquiries and requests received through the published contact channels.
• Maintain civil liability insurance to cover damages for which it may be legally liable.

11. Limitation of liability

LIVINK is liable for direct and foreseeable damages caused to the User as a consequence of a breach attributable to LIVINK. Indirect damages, loss of profits and loss of opportunity are excluded.

LIVINK is not liable for:

• Occasional failures or interruptions of utilities (electricity, internet, water) caused by third parties and resolved within a reasonable time.
• Loss or theft of the User's personal belongings, except in cases of LIVINK's wilful misconduct or gross negligence.
• Damages caused by force majeure.

The above is without prejudice to the inalienable rights granted to the User as a consumer under applicable consumer protection law.

12. Personal data protection

The controller of the personal data provided by the User is Cofactory Startup Resort, S.L., with the identifying information stated in section 1.

Personal data is processed for the purposes of managing the booking, invoicing and delivery of the service, and responding to the User's communications. The lawful basis is the performance of the contract (art. 6.1.b GDPR) and, where applicable, compliance with legal obligations (art. 6.1.c) and LIVINK's legitimate interest (art. 6.1.f).

The User may exercise the rights of access, rectification, erasure, objection, restriction of processing, data portability and the right not to be subject to automated decisions by sending an email to hello@livinkcoworking.com, and may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Full information on data processing, including retention periods and data processors, is available in the Privacy Policy.

13. Modification of these Terms

LIVINK reserves the right to modify these Terms to adapt them to regulatory, commercial or technical changes. Modifications will be published on this page indicating the update date and, when they are substantial and affect existing recurring contracts, will be notified by email to the User with reasonable advance notice.

14. Applicable law and jurisdiction

These Terms are governed by Spanish law.

For consumer Users: the competent courts will be those of the consumer's domicile or, at the consumer's choice, those of LIVINK's domicile (Madrid), in accordance with article 90.2 TRLGDCU.

For professional or business Users: the parties submit to the courts of Madrid, expressly waiving any other jurisdiction that might otherwise apply.

15. Out-of-court dispute resolution

Pursuant to Regulation (EU) 524/2013, consumers residing in the European Union may use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

16. Contact

Any questions regarding these Terms can be sent to:

• Email: hello@livinkcoworking.com
• WhatsApp / Phone: +34 644 55 96 61
• Address: Calle Irún 23, Floor 1, 28008 Madrid, Spain