Terms and conditions
This document governs the purchase of all coworking services offered by LIVINK, both in the form of one-off bookings made through the website (day pass, half-day pass, individual and group soundproofed booths, meeting rooms by the hour, coffee service) and in the form of recurring services or monthly memberships (Fixed Desk, Flex Desk, and Virtual Office).
1. Service provider identity
- Legal name: COFACTORY STARTUP RESORT, S.L. (hereinafter, "LIVINK").
- Tax ID (CIF): B87617148.
- Registered address: Calle Irún 23, Floor 1, 28008 Madrid.
- Registration: Companies Register of Madrid, volume 34992, folio 57, General section, sheet M-629295, entry 1 (21 July 2016).
- Email: hello@livinkcoworking.com.
- Phone / WhatsApp: +34 644 55 96 61.
2. Definitions
- LIVINK: the service provider identified in section 1.
- User: any natural or legal person who contracts on a one-off basis one or more services offered by LIVINK (day pass, half-day pass, hourly booth or room booking, coffee, or any other non-recurring service). The User retains this status for the contracted period and does not acquire any rights beyond that period.
- Coworker: the natural or legal person who holds a recurring contract (monthly membership) with LIVINK in any modality (Fixed Desk, Flex Desk, Virtual Office, or future modalities). Every Coworker is also, by definition, a User for the duration of their active membership.
- Guest or indirect user: any natural person who accesses the premises under the ownership, invitation, contractual coverage, or consent of a User or Coworker (team members, employees, clients, collaborators, one-off guests). The Guest is not a party to the contract but is equally bound by these Terms and the House Rules whilst using the space.
- Coworking service: the use of LIVINK's premises at Calle Irún 23, Floor 1, 28008 Madrid, in any of the modalities described in section 4.
- Open-Office Hours: Monday to Friday, excluding public holidays in Madrid, from 08:00 to 23:00.
- Closed-Office Hours: all other times (nights, public holidays, weekends).
3. Scope and acceptance
These terms and conditions (hereinafter, the "Terms") govern the services offered by LIVINK through the website livinkcoworking.com and its subdomains, as well as the recurring services contracted directly with LIVINK.
Completing a purchase or booking on the website, signing a membership registration, or accepting these Terms by any other legally valid means (including a digital acceptance checkbox) constitutes express acceptance of these Terms and of the Privacy Policy. We recommend reading them carefully before completing any purchase.
LIVINK retains electronic proof of the contract through payment gateway records, email communications exchanged with the User or Coworker, and — where applicable — the signed electronic registration letter. These records are kept for the duration of the contract and the subsequent statutory limitation periods.
The User and the Coworker undertake to communicate and make known these Terms and the House Rules to team members, employees, clients, or guests who access the space under their account, contract, or invitation. LIVINK reserves the right to enforce them directly against those persons.
Additionally, LIVINK reserves the right to require any person who is to use the space (including employees, collaborators, clients, or guests of a Coworker, company, or User) to independently accept these Terms or a specific subset thereof (e.g. House Rules, access policy, guest regime). Such acceptance may be obtained by electronic signature, digital acceptance checkbox, or any other legally equivalent means, prior to the issuance of access credentials or first use of the space.
4. Services offered
4.1. One-off bookings (web or other channels)
The services in this section may be contracted through the website (livinkcoworking.com), by email, by WhatsApp, in person at the space, or through any other channel enabled by LIVINK from time to time. In all cases the contract is governed by these Terms.
4.1.1. Day Pass — full-day access
Right to use a shared workstation for the full day of the booked date, within Open-Office Hours.
In all cases, and regardless of the time at which the day pass or half-day pass was purchased, the right of use and access ends at 23:00 (Madrid local time) on the booked date. Any request to extend beyond this time must be assessed individually by LIVINK for approval and, if accepted, will incur an additional charge.
Includes: desk and chair in shared area, guest Wi-Fi, filter coffee, water, use of kitchen and common areas.
Does not include: exclusive use of a specific desk (seating is on a first-come, first-served basis), booths or rooms (booked separately), printing, storage of belongings between days, parcel reception, use of the postal address.
4.1.2. Half-Day Pass — single-shift access
Right to use a shared workstation for one of the two shifts defined by LIVINK within Open-Office Hours:
- Morning shift: 08:00 to 15:00.
- Afternoon shift: 15:00 to 23:00.
The User must vacate the space under their own initiative at the end of their shift. LIVINK reserves the right to: (i) deactivate electronic access at the end of the shift; (ii) cut access to Wi-Fi and associated services; (iii) ask the User to leave if they exceed their shift; and (iv) charge for use of the space beyond the booked shift as a full day pass or at the current hourly rate (at LIVINK's discretion). Same inclusions and exclusions as the Day Pass.
4.1.3. Hourly booking of individual soundproofed booth
Right to exclusive use by 1 person of a soundproofed booth for the booked time slot (minimum 2 hours). Includes: electricity, Wi-Fi, ventilation, lighting, and the booth's own furniture. Does not include: simultaneous use by more than 1 person, use outside the booked time slot, or the right to move, remove, or modify any furniture or equipment in the booth. Access to the booth ends automatically when the slot expires; the User must collect their belongings and leave it free for the next booking.
4.1.4. Hourly booking of group soundproofed booth
Right to exclusive use of a group soundproofed booth, with a maximum capacity of 4 people, for the booked time slot (minimum 2 hours). Same regime as the individual booth except for the permitted capacity. The User is responsible for not exceeding the capacity; LIVINK may ask persons above the limit to leave or require the booking of an additional space.
Attendee identification: LIVINK reserves the right to require, prior to the start of the booking, the communication of the full name and identification document of all persons who will use the booth. The general guest and liability regime of section 12 applies where relevant.
4.1.5. Hourly booking of meeting room
Right to exclusive use of a meeting room for the booked time slot (minimum 2 hours), up to the maximum capacity stated in the product listing. Includes: room furniture, Wi-Fi, and the audiovisual equipment listed in the product details (screen, projector, video-conferencing system where applicable). Does not include: catering, printing, support staff, specific decoration, or time outside the booked slot. Extension beyond the booked end time requires prior agreement; LIVINK may charge for any overrun at the current rate per started hour.
4.1.6. Coffee service
Sale of roasted coffee beans from Madrid, together with content and information about coffee consumption. A project with its own identity, currently marketed under the LIVINK umbrella.
4.2. Recurring services / monthly memberships
4.2.1. Fixed Desk
A workstation (bench desk 120 × 80 × 73 cm or larger + ergonomic chair) for exclusive use assigned to the Coworker, during Open-Office Hours. Includes: access to rooms and booths subject to availability and the applicable regime, shared services (electricity, climate control, Wi-Fi, cleaning, kitchen, relaxation areas), and access credentials to the space.
Access system: access is enabled via the access system designated by LIVINK from time to time (currently the Akiles app). LIVINK may replace or supplement that system at any time for technical, operational, or security reasons; the Coworker undertakes to use whichever tool is in force.
Closed-Office Hours: access during Closed-Office Hours (nights, weekends, public holidays) is not guaranteed as part of the service and is at the discretion of LIVINK. LIVINK undertakes to facilitate it as a general matter within reason, but expressly reserves the right to deny it — on a one-off or permanent basis — for operational, security, maintenance, or cohabitation reasons; and to apply an additional charge for use during such hours, with reasonable prior notice.
4.2.2. Flex Desk
Right to use a shared workstation, without permanent assignment, during Open-Office Hours. The specific desk is allocated: (i) on a first-come, first-served basis, or (ii) via pre-selection through the management tool enabled by LIVINK from time to time (Coworker portal, shared calendar, or otherwise), as indicated by LIVINK.
The Coworker may not claim ownership of a specific desk; at the end of each day it must be vacated, free of belongings and personal items. Modalities: fixed days per week (1–4), a 10-working-day monthly bundle, or afternoon-only (from 15:00).
Access system and Closed-Office Hours: the same regime applies as for the Fixed Desk (system designated by LIVINK; out-of-hours access is discretionary, not guaranteed, and may be denied or charged for).
4.2.3. Virtual Office
Use of LIVINK's postal address as a commercial domicile for receiving correspondence. Management options: storage for collection, or opening, scanning, and forwarding by email (LIVINK may pause or charge for this option if the volume is significant). Does not include use of the space to work, nor regular parcel reception. Not recommended as a fiscal address or registered office — LIVINK accepts no liability for undelivered notifications or for consequences arising from using its address for purposes that require certified delivery.
The detailed description and current price of each service are available at livinkcoworking.com/es/precios and on each product page.
5. Contracting process
5.1. One-off bookings
Applies to any one-off purchase of the right to use LIVINK's resources as described in section 4.1 (day pass, half-day pass, booths, rooms, coffee, and any other non-recurring service). The process is as follows:
- Service selection. The User selects one or more services on the website and adds them to the cart (or requests them by email, WhatsApp, or in person, where that channel is enabled by LIVINK).
- Contact and billing details. The User provides their name, email address, and phone number. If desired, they also provide their fiscal details for invoice issuance (company name, tax ID, fiscal address).
- Express acceptance. The User ticks the checkbox confirming that they have read and accept these Terms and the Privacy Policy. Without this acceptance the purchase cannot be completed.
- Payment. The User pays the full amount in advance by card through the SumUp payment gateway (or, if LIVINK expressly authorises it for that specific case, by prior bank transfer). Without payment there is no confirmed booking and no right of access.
- Confirmation and credentials. Once payment is received, LIVINK sends the User an email with the booking confirmation, arrival instructions, the access code or magic link through the system designated by LIVINK (where applicable), and a guest Wi-Fi code valid for the booked period.
The contract is concluded at the moment LIVINK sends the confirmation email. The language of the contract is Spanish.
5.2. Monthly memberships (Fixed Desk, Flex Desk, Virtual Office)
Membership registration is completed digitally between the User and LIVINK. The process is as follows:
- Details and modality. The User provides their personal details (or those of their company, as applicable) and agrees with LIVINK on the contracted modality (Fixed Desk, Flex Desk, or Virtual Office), the number of desks, the price, the start date, and — where applicable — the pro-rata amount for the first month.
- Acceptance and signature. The User expressly accepts these Terms, the Privacy Policy, and the House Rules, and signs the registration letter by digital acceptance checkbox and named electronic signature.
- First instalment (service activation). The first monthly fee — or its pro-rata amount if registration takes place mid-month — is paid always by card or bank transfer, prior to access activation. No credentials are issued without this payment.
- Recurring payment method. From the second monthly instalment
onwards, the applicable method is determined by the instalment amount, in accordance
with section 6:
- Instalments above €200 (VAT included): compulsorily by SEPA direct debit.
- Instalments of €200 or less (VAT included): payment may be maintained by card subscription (automatic charge) or migrated to SEPA direct debit.
- Activation. Once the first instalment is received, LIVINK sends the Coworker the electronic registration confirmation, access instructions, and credentials for the access system designated by LIVINK.
The contract is concluded at the moment LIVINK sends the electronic registration confirmation. The language of the contract is Spanish. See section 6 for full details on payment methods, surcharges, and the non-payment policy.
6. Prices, VAT, and payment methods
Prices on the website are shown either inclusive or exclusive of VAT. The relevant indication (VAT included / VAT not included) always accompanies the amount. The tax rate applied is the rate in force in Spain.
Clients tax-resident outside Spain: coworking services, meeting rooms, phone booths and other services provided at LIVINK's premises are localised for VAT purposes at the place where the immovable property is located (Madrid, Spain), pursuant to article 70.Uno.1.º of Spanish Law 37/1992 on VAT, which classifies them as services connected with immovable property. As a result:
- Spanish VAT at the rate in force (currently 21%) always applies, regardless of the client's country of residence or whether the client holds a tax identification number (VAT ID) in another EU Member State. The reverse-charge mechanism for intra-EU B2B services set out in article 84.Uno.2.º of the LIVA does not apply.
- The VAT-refund regime for travellers (the "DIVA" scheme operated by the Spanish tax authority, Agencia Tributaria) does not apply, since that scheme is limited to goods that a non-EU-resident traveller carries out of EU territory. Coworking services, being consumed in Spain, are expressly excluded.
All LIVINK services are prepaid, regardless of the payment method used:
- One-off services (day pass, half-day pass, booths, rooms, coffee, and any other non-recurring service): paid in full before the service is activated.
- Recurring services (Fixed Desk, Flex Desk, Virtual Office, and any other monthly membership): charged in advance on the 1st of each month (or the equivalent date agreed at registration for the pro-rata of the first month).
The contract is considered valid and in force only in respect of invoices that have actually been paid. Unpaid invoices mean the contract is not in force for those purposes and, consequently, LIVINK will not be bound by any obligation, coverage, guarantee, or eventuality linked to the unpaid period or service. Non-payment entitles LIVINK to suspend access immediately without the need for further notice.
The accepted payment methods are:
- Credit or debit card — through the SumUp secure payment gateway, as a one-off payment or as a subscription (automatic charge).
- SEPA direct debit — for recurring services. May be managed via the dedicated direct debit tool or directly through the Coworker's bank, as agreed at registration.
- Bank transfer — for one-off services by prior agreement, for the first monthly instalment, and for monthly instalments where direct debit is not possible (transfer within the first 5 days of each month).
- Cryptocurrencies — planned as a future payment method. The website will be updated when this becomes available.
Applicable payment method for monthly memberships by amount (from the second instalment onwards; the first instalment is always paid by card or bank transfer):
- Monthly instalment above €200 (VAT included): payment compulsorily by SEPA direct debit.
- Monthly instalment of €200 or less (VAT included): payment accepted by card subscription or SEPA direct debit, at the Coworker's choice.
Applicable surcharges:
- Bank transfer surcharge (10%): payments made by bank transfer when this is not the default method agreed in the registration letter (e.g. use of bank transfer instead of a non-failed direct debit) incur an administrative surcharge of 10% on the instalment amount, in respect of manual collection processing.
- Late payment surcharge (10%): late payments attributable to the Coworker (forgetfulness, deliberate decision, insufficient funds, unnotified change of account, and similar) incur a surcharge of 10% on the overdue instalment amount, without prejudice to any bank return charges (which are also passed on) and to the right to suspend access described below. This surcharge does not apply where the delay results from a banking issue outside the Coworker's control that is resolved within the following 5 working days.
LIVINK may update the rates for recurring services by giving the Coworker at least 30 calendar days' notice. If the Coworker does not agree, they may terminate the contract without penalty before the new rate takes effect.
In the event of non-payment of a monthly instalment, LIVINK may temporarily suspend access to the service until the arrears are settled. Repeated non-payment or arrears exceeding 30 days entitle LIVINK to terminate the contract. If a direct debit is returned for reasons outside LIVINK's control, the resulting bank charges are borne by the Coworker.
7. Confirmation, access, and service delivery
After contracting, the User receives at the email address provided:
- Booking or registration confirmation with the date, time, and contracted modality.
- Arrival instructions (address, floor, contact).
- Where applicable, a magic link to activate electronic access through the Akiles app.
- Where applicable, a guest Wi-Fi code valid for the day or period booked.
If the User does not receive this information within 15 minutes of payment (one-off bookings) or within the agreed timeframe (monthly memberships), they must contact LIVINK immediately at hello@livinkcoworking.com or by WhatsApp on +34 644 55 96 61.
8. Right of withdrawal (consumers)
In accordance with articles 102 to 108 of Royal Legislative Decree 1/2007 of 16 November (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios — TRLGDCU, Spanish consolidated Consumer and User Protection Act), a User who qualifies as a consumer or end user and has contracted at a distance has a period of 14 calendar days from the date the contract is concluded to withdraw from it without giving any reason.
To exercise the right of withdrawal, the User must notify LIVINK of their decision by means of an unambiguous statement sent to hello@livinkcoworking.com, stating the order number or reference of the booking or registration.
LIVINK will reimburse all payments received without undue delay and, in any event, no later than 14 calendar days from receipt of the withdrawal notification, using the same payment method used by the User.
Exceptions to the right of withdrawal (art. 103 TRLGDCU):
- Services already rendered: the right of withdrawal does not apply once the service has been fully performed, where performance began with the User's express consent and acknowledgement that they would lose their right of withdrawal once the service was fully performed.
- Services for a specific date or period: bookings for a day pass, half-day pass, hourly booth or room, or any accommodation or space-use service for a specific date or period are excluded from the right of withdrawal pursuant to art. 103.l) TRLGDCU. In these cases the cancellation policy of section 9 applies.
9. Cancellation, modification, and refund policy
The policy varies by product because the operational cost of each differs. The full and binding detail for each case (day pass, half-day pass, booths, rooms, monthly memberships) is published at /booking-policy, which forms an integral part of these Terms.
Summary for guidance:
- Day pass and half-day pass: 100% refund with more than 24 hours' notice; 50% refund or free rebooking with less than 24 hours' notice or no-show.
- Booths and rooms (hourly bookings): 100% with more than 1 week's notice; 70% between 7 days and 48 hours; 0% refund but free rebooking between 48 hours and the day before; no refund and no rebooking on the same day or for a no-show.
- Monthly memberships (Fixed Desk, Flex Desk, Virtual Office): at least 15 calendar days' notice before the end of the current month to stop renewal. If notice is given within those 15 days, the "out-of-notice" days will be invoiced in the following month's instalment. The current month's instalment is non-refundable.
- Modifications (change of date, time, or duration): the same notice windows as for cancellations apply.
- If LIVINK is unable to provide the service for reasons attributable to itself (closure of the space, material change of location, etc.), the User is entitled to a pro-rata refund for the days not enjoyed.
How to cancel: reply to the confirmation email or write to hello@livinkcoworking.com or to our WhatsApp. Refunds are processed to the original payment method within a maximum of 48 working hours.
10. Duration, renewal, and termination (monthly memberships)
- Monthly memberships run for a default period of one month, renewing automatically month to month without any confirmation being required from either party.
- Either party may terminate the contract by giving written notice at least 15 calendar days before the end of the current month, addressed to hello@livinkcoworking.com (or to the digital channel designated by LIVINK).
- If notice is given with fewer than 15 days remaining, LIVINK may invoice the full following month's instalment as a penalty for late notice.
- The current month's instalment is non-refundable, except as provided in section 16 (limitation of liability) or where LIVINK ceases to provide the service for reasons attributable to itself.
- After termination, the Coworker must notify and update any details (commercial, fiscal, or registered address) corresponding to LIVINK's address with all public and private bodies to which those details have been provided.
- If 15 days elapse from the end of the contract without the Coworker collecting their belongings, it is understood that they have relinquished them and LIVINK is entitled to dispose of them.
In addition to the ordinary grounds, the following constitute grounds for termination of a monthly membership contract:
- Non-payment of amounts owed to LIVINK (exceeding 30 days or repeated).
- Serious or repeated breach of the House Rules or of the obligations in section 14.
- Use of the premises for purposes prohibited under section 11.
- Any other material breach not remedied within 15 days of written notice from the non-breaching party.
Termination for breach does not preclude a claim for damages, including the costs of legal defence.
11. Acceptable use of the space and connectivity
11.1. Prohibited uses and professional activity
- The service is intended for lawful professional activity. The following are prohibited: (i) hosting or distributing illegal content, (ii) using the infrastructure for cryptocurrency mining or operations that have a significant impact on the network or energy consumption, (iii) attacking the network or any equipment, (iv) reselling or subletting the desk to third parties without express prior authorisation.
11.2. Electricity and network consumption
- The use authorised by default is standard professional office use (laptop, monitor, phone charger, and similar). Any sustained consumption above this level requires prior express authorisation from LIVINK. The following are specifically considered subject to prior authorisation, without this being an exhaustive list: permanent servers, rendering farms, sustained local deep-learning model training, cryptocurrency mining (generally prohibited under 11.1), and industrial or laboratory equipment.
- Charging of vehicles and batteries: charging any electric vehicle (car, motorbike, scooter, bicycle) or high-capacity battery requires prior express authorisation from LIVINK. Where authorisation is granted, it necessarily requires the installation of a dedicated meter at the charging point; the electricity consumption recorded by that meter is invoiced to the User separately at the per-kWh unit price applied by LIVINK from time to time. Any unauthorised charging may be interrupted by LIVINK and invoiced at the applicable unit price plus an administrative surcharge of 20% for management costs.
- Internet access is provided without any guarantee of availability, bandwidth, or service levels. LIVINK will make reasonable efforts to keep it operational but accepts no liability for occasional interruptions, latency, or incidents attributable to telecommunications operators. The User is responsible for maintaining their own continuity systems if their activity requires them.
- LIVINK may apply proportionate and non-discriminatory network management measures (filtering, per-session limits, prioritisation) to preserve the service for other users.
- The User is responsible for the security of their own equipment and data. LIVINK's network should not be regarded as a secure environment for handling sensitive information without appropriate additional technical measures (VPN, encryption, etc.).
11.3. Events, food, alcohol, music, and noise
- Any event, extended meeting, visit-gathering, or social activity involving food and/or alcohol and/or music or noise above the level normal for a standard working day requires prior express authorisation from LIVINK, specifying the date, time slot, expected number of attendees, and the nature of the activity.
- LIVINK may refuse authorisation on grounds of cohabitation, safety, capacity, licensing, or timing, or may grant it conditionally upon booking a room, observing an acoustic limit, providing support staff, clearing up afterwards, or depositing a security deposit.
- Carrying out any such activity without prior authorisation entitles LIVINK to stop the activity and vacate the space, as well as to charge the User for cleaning costs, repairs, or loss of other affected bookings, and — where the gravity warrants it — to apply the immediate removal regime of section 11.4.
11.4. Serious misconduct and immediate removal without refund
LIVINK may remove any person from the space and terminate the service immediately, without any refund and without prior notice, where any of the following conduct is committed by a User, Coworker, or persons under their coverage:
- Acts of violence, assault, threats, or intimidation against any person.
- Harassment (sexual, workplace, or of any other nature) directed at other users or LIVINK staff.
- Discrimination on grounds of origin, gender, sexual orientation, gender identity, religion, disability, age, or any other personal or social circumstance.
- Consumption, possession, or distribution of illegal substances on the premises.
- Theft, wilful damage, or vandalism of the premises, furniture, or belongings of other users.
- Serious disruption of the order, cohabitation, or activity of other users that does not cease upon reasonable request from LIVINK.
- Any other serious breach of these Terms, the House Rules, or applicable law.
Immediate removal under this section gives rise to no right of refund (whether of the one-off booking or the current monthly instalment), is compatible with contract termination pursuant to section 10, and is without prejudice to a claim for damages, legal defence costs, and any civil or criminal action that may be appropriate.
12. Guests, visitors, identification, and liability
12.1. General regime (applicable to all Users and Coworkers).
- Prior identification: LIVINK reserves the right to require prior identification (full name and identity document) of any person who is to access the space under the ownership, invitation, or contractual coverage of a User or Coworker. Without this identification, LIVINK may refuse access.
- Host liability: the User or Coworker who books, invites, or provides access coverage for another person is jointly and severally liable for that person's conduct, for their compliance with these Terms and the House Rules, and for any damage or loss that person may cause to LIVINK, the premises, or third parties.
- LIVINK's exemption from liability for unregistered persons: LIVINK shall not be liable for any act, damage, loss, incident, conflict, or eventuality relating to persons who access the space without having been previously registered and identified with LIVINK, except in cases of wilful misconduct or gross negligence directly attributable to LIVINK. This exemption extends to any consequences vis-à-vis the host and third parties, and applies regardless of the legal basis (contractual, tortious, administrative, criminal) on which liability is sought.
12.2. Specific rules for Coworkers (monthly memberships).
- The Coworker may receive occasional visitors in common areas during Open-Office Hours, provided this does not interfere with the activity of other users.
- Repeated or recurring visits (more than one shared working day in a month) must be notified to LIVINK, which may require the booking of an additional desk or a day pass for each day.
- Meetings of more than 3 people in common areas require the booking of a room.
- The Coworker undertakes to inform their guests of these rules and to ensure their compliance.
12.3. Minors on the premises.
- As a general rule, LIVINK does not admit minors (persons under 18 years of age) to the space, not even as occasional visitors.
- Exceptionally, a minor may access the space only with prior express authorisation from LIVINK and under the strict responsibility of an accompanying adult who is an active User or Coworker. The accompanying adult is responsible at all times for the minor's conduct, safety, not interfering with the activity of other users, and compliance with these Terms and the House Rules.
- LIVINK may revoke the authorisation at any time and request the immediate departure of the minor and their accompanying adult, without any right to a refund, where it considers that the circumstances of section 11.4 are present or where the minor's presence is unreasonably affecting the activity of the space.
12.4. Pets.
- The presence of pets in the space is subject to prior, express, case-by-case authorisation by LIVINK. Authorisation granted for a specific pet does not create any right or precedent in respect of any other.
- Currently the pet quota is full: LIVINK is not accepting new pet registrations beyond those that already have prior express authorisation. This policy may be changed in the future without creating any vested right for anyone.
- An authorised pet must be healthy, socialised, non-aggressive, and must not bark or disrupt the activity of other users, and must remain under the control of their companion at all times. The companion is responsible for any damage or incidents the pet may cause, and for cleaning up any mess or damage. LIVINK may revoke the authorisation at any time if these conditions are not met or if there is a reasonable complaint from other users.
13. Confidentiality and intellectual property
- The provision of the service does not entail the disclosure of confidential information between the parties. If in the course of the relationship either party accidentally gains access to confidential information or personal data for which it is not responsible, it undertakes to maintain secrecy and not to use it for any purpose, this obligation extending to its employees, collaborators, and guests and surviving termination of the contract for 2 years.
- The intellectual and industrial property in the User's materials, developments, and results is and remains entirely the User's. LIVINK acquires no rights over them by virtue of providing the service.
- The User, for their part, acquires no rights over LIVINK's distinctive signs, trade marks, domain names, content, or software.
- Use of LIVINK's brand, logo, or image by the User (for example, to mention it on their website or in their materials) requires prior written authorisation.
13.1. Use of image and publication of content
- LIVINK may take and publish photographs, videos, and content of the space and its activities for communicative, commercial, or community purposes, including social media, the website, newsletters, printed materials, and campaigns.
- Where such content includes identifiable individuals, LIVINK will seek their prior permission before publishing it, stating the intended purpose and publication channels. In the absence of permission, LIVINK will refrain from publishing the content or will blur or crop the person's image.
- A User who records, photographs, or disseminates content from the space in which other identifiable persons appear (other users, staff, guests) is directly responsible for obtaining the consent of those persons and for complying with applicable regulations (GDPR, Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales — LOPDGDD, intellectual property law, right to one's own image). LIVINK accepts no liability for publications made by the User in the course of their own activity.
- Any public statement made by the User attributing facts, figures, or characteristics to LIVINK must be truthful and must not be misleading. Use of LIVINK's brand, logo, or image remains subject to prior written authorisation as described above.
14. User obligations
By contracting the services, the User undertakes to:
- Provide accurate and up-to-date information.
- Use the premises responsibly and diligently, respecting the furniture, shared resources, and other users.
- Comply with the House Rules, which form an integral part of these Terms, and with reasonable instructions from LIVINK staff.
- Not carry out illegal, unlawful, or nuisance-causing activities affecting other users; refrain from bringing in substances, materials, or objects that pose a risk or cause a nuisance.
- Keep safe the access codes and credentials (Akiles, Wi-Fi, alarm systems) and immediately notify LIVINK of any loss or disclosure. Costs arising from misuse are borne by the User.
- Inform LIVINK sufficiently in advance of any planned access during Closed-Office Hours. Alarm activation due to unnotified access may be charged to the User.
- Not modify or attach elements to the workstation or premises without prior written authorisation from LIVINK.
- Vacate the premises at the end of the contracted service, leaving the workstation in reasonably clean and tidy condition. Items left behind without authorisation may be charged as a storage service at the pro-rata rate of the Fixed Desk price.
15. LIVINK obligations
LIVINK undertakes to:
- Maintain the premises in optimal condition of use and cleanliness.
- Guarantee access to the contracted service on the booked dates and times, except in cases of force majeure.
- Not make use, whether authorised or otherwise, of the User's belongings, and to take reasonable steps to prevent third parties from doing so.
- Hold a public liability insurance policy covering damages for which it is legally responsible.
- Protect the User's personal data in accordance with section 18 and the Privacy Policy.
- Maintain confidentiality over any confidential information or personal data that may be accidentally accessed owing to the nature of shared working.
- Respond within a reasonable time to queries and requests received through the published contact channels.
LIVINK does not provide reception, administrative, secretarial, or parcel management services unless expressly stated in the registration letter.
16. Limitation of liability
LIVINK is liable for actual damages suffered by the User that are a direct and foreseeable consequence of a breach attributable to LIVINK.
Excluded are: indirect damages, loss of profit, loss of opportunity, loss of data, and reputational damages.
Maximum aggregate liability of LIVINK towards the User, on any basis arising from or connected with the contract, is capped at the amount paid by the User in the 12 months preceding the event giving rise to liability.
LIVINK accepts no liability for:
- Occasional failures or interruptions in supplies (electricity, internet, water) where these are attributable to third parties and resolved within a reasonable time.
- Loss or theft of the User's personal belongings (see details in sections 16.1 and 16.2).
- Acts, omissions, damage, incidents, or eventualities attributable to persons who accessed the space without prior registration and identification with LIVINK (see section 12).
- Use by the User of LIVINK's address as a fiscal address or registered office (see section 4.2).
- Errors by third-party courier, parcel, or communications services.
- Consequences arising from force majeure.
The above limitations and exclusions do not apply to: (i) damages arising from LIVINK's wilful misconduct or gross negligence, (ii) damage to life, bodily integrity, or health, (iii) cases where mandatory law does not permit exclusion, or (iv) the non-waivable rights that consumer protection legislation grants to the User when acting as a consumer.
16.1. User's personal belongings
Coworking spaces are shared, open-access environments. Responsibility for the effective safekeeping of personal belongings rests with the User. LIVINK accepts no liability for:
- The loss, theft, damage, or disappearance of personal belongings of the User, the Coworker, their guests, or third parties who access the space, except in cases of wilful misconduct or gross negligence directly attributable to LIVINK.
- In particular, the loss or theft of wallets, mobile phones, laptops, tablets, headphones, glasses, keys, documents, or any other item the User has left unattended or lost sight of — even briefly — in common areas, booths, rooms, or transit areas.
- Items left behind in the space after the booking or membership ends. LIVINK may retain them gratuitously and without any obligation of safekeeping for a reasonable period; after 15 calendar days without a claim, it is understood that the owner has relinquished them and LIVINK may dispose of them.
16.2. Voluntary registration of valuables
LIVINK may accept, at its sole discretion and on a case-by-case basis, the registration of valuables by means of a signed inventory prior to their delivery into custody. This registration service is limited to items connected with the User's professional activity (commercial documentation, prototypes, product samples, production materials, merchandise).
LIVINK does not accept under any circumstances the registration or safekeeping — regardless of economic value — of:
- Technology equipment of any kind: laptops, desktop computers, phones, tablets, cameras, drones, drives, servers, wearable devices, or other electronic equipment.
- Cash, jewellery, precious metals or stones, works of art, collectibles.
- Substances, materials, or objects that pose a risk (chemicals, flammables, weapons, perishable food).
- Vehicles, including bicycles and scooters, except in the areas expressly designated by LIVINK and subject to the conditions stated there.
Accordingly, LIVINK accepts no liability under any circumstances for the items listed above, nor for items that — despite meeting the requirements for registration — were not in fact registered by means of a signed inventory.
Users are recommended to hold their own insurance policy covering their equipment and personal belongings, particularly where the items brought to the space have significant value or form part of their professional activity.
17. Force majeure
Force majeure means circumstances outside the reasonable control of the parties, abnormal and unforeseeable, whose consequences could not have been avoided with due diligence, including by way of illustration: natural disasters, pandemics, public health emergencies, civil unrest or armed conflict, acts of public authority (including administrative closures or restrictions), prolonged interruptions of essential supplies, general strikes, or large-scale cyber-attacks.
Neither party is liable for non-performance caused by force majeure while it persists. The affected party will notify the other without undue delay and both parties will cooperate in good faith to minimise the impact. If the force majeure continues for more than 60 calendar days, either party may terminate the contract without penalty, with a pro-rata refund for the portion of the service not yet rendered.
18. Personal data protection
Data controller: COFACTORY STARTUP RESORT, S.L., with the identifying details set out in section 1. Contact for privacy matters: hello@livinkcoworking.com.
Purposes of processing:
- Management of the contract, invoicing, payment collection, and service delivery.
- Access control to the premises (Akiles app, video surveillance where applicable).
- Handling of communications and User support.
- Compliance with legal obligations (tax, accounting, commercial).
- Where applicable, sending of informational communications related to the contracted service.
Legal basis: performance of the contract (art. 6.1.b GDPR), compliance with legal obligations (art. 6.1.c), and LIVINK's legitimate interest in operational management and security of the space (art. 6.1.f).
Retention period: for the duration of the contract and the subsequent statutory limitation periods (up to 6 years for commercial documentation, art. 30 of the Código de Comercio — Spanish Commercial Code; up to 4 years for tax obligations, art. 66 of the Ley General Tributaria — Spanish General Tax Act).
Recipients and processors: LIVINK works with technology service providers (payment gateway, invoicing tools, Akiles access platform, email, hosting) who act as data processors with the guarantees required by art. 28 GDPR. The up-to-date list is in the Privacy Policy.
International transfers: where any processor is located outside the European Economic Area, the transfer is covered by the Standard Contractual Clauses approved by the European Commission or other equivalent safeguards.
User rights: access, rectification, erasure, objection, restriction of processing, portability, and the right not to be subject to automated decisions, exercised by email to hello@livinkcoworking.com. The User may lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Authority, AEPD): www.aepd.es.
User obligations: if in the course of their activity the User processes personal data of third parties using LIVINK's resources, the User is responsible for complying with applicable regulations. LIVINK and the User will, where required, execute the corresponding data processing agreement or joint-controller agreement.
19. Legal nature of the contract
- These Terms are commercial in nature and govern the provision by LIVINK of coworking services.
- They do not constitute a lease of premises or a transfer of space within the meaning of the Ley de Arrendamientos Urbanos (LAU — Spanish Urban Leases Act) or any legislation replacing it. The User does not acquire any possessory or tenancy rights over the premises.
- The parties are independent and act on their own account. Neither may bind the other vis-à-vis third parties or contract in the other's name. This condition extends to employees and subcontractors.
20. Amendments to these Terms
- LIVINK may amend these Terms to reflect regulatory, commercial, or operational changes.
- Material amendments (price, scope of service, essential obligations) will be notified to Users with an active recurring contract by email with at least 30 calendar days' notice. If the User does not agree, they may terminate the contract without penalty before the amendment takes effect.
- Non-material amendments take effect upon publication on this page, with the update date indicated.
- Verbal amendments are not accepted. Any change to essential conditions (contracted modality, number of desks, price, payment method) must be formalised in writing (email or LIVINK's digital tool constitutes written form for this purpose).
21. Governing law and jurisdiction
These Terms are governed by Spanish law.
For consumer Users: the competent courts are those of the consumer's place of domicile or, at the consumer's choice, those of LIVINK's domicile (Madrid), in accordance with article 90.2 TRLGDCU (Spanish consolidated Consumer and User Protection Act).
For professional Users or businesses: the parties submit to the courts of Madrid, with express waiver of any other jurisdiction that may otherwise apply.
Before resorting to legal proceedings, the parties will attempt in good faith to resolve any dispute through direct dialogue, and may agree to submit it to mediation.
22. Alternative dispute resolution
In accordance with Regulation (EU) 524/2013, consumers resident in the European Union may have recourse to the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.
23. General provisions
- Notices: notices between the parties shall be sent by email to the addresses provided. They are deemed effective on the next working day after sending, unless non-receipt is proved.
- Assignment: the User may not assign their contractual position to a third party without prior written consent from LIVINK. LIVINK may assign the contract to a group entity or an acquirer of its business, with 30 days' prior notice.
- Severability: if any clause is declared null or unenforceable, the remainder of the Terms shall remain in force and the parties will negotiate in good faith a replacement clause that preserves the originally agreed economic and legal balance.
- Constituent documents: these Terms, the Privacy Policy, the House Rules, the Booking Policy, and, in the case of monthly memberships, the registration letter with the Coworker's particular details.
24. Contact
Any query relating to these Terms may be directed to:
- Email: hello@livinkcoworking.com
- WhatsApp / Phone: +34 644 55 96 61
- Address: Calle Irún 23, Floor 1, 28008 Madrid